WARNING:

THE SMARTPHONES IN YOUR STORE HAVE BECOME TOO SMART

Smartphone Problems?

PLUGIN RBD | TRIAGE - SMARTPHONE DIAGNOSIS & REPAIR

WOW!

I DIDN'T THINK MY EMPLOYEES COULD SELL THAT MUCH

Hmm…

I DIDN'T REALIZE MY CUSTOMERS HAD ANY OF THESE NEEDS

High Return Rates. Many “No-Fault Found”. Customer Dissatisfaction. Bloated Swap Stock. Costly Support.

With the rise in popularity of smartphones, these phones are proving to be smarter than their users. On average, up to 60% of Android™ devices are brought back to the store for service. 80% of those returns are found to have nothing wrong with them. Our research has found that each of these returns can cost up to $100 per return, increase unnecessary swap stock and affect customer satisfaction.

Fix Smartphone Problems On-the-Spot Right at Your Point-of-Sale… Make Customers Happy

RBD Triage is an in-store or remote diagnostics and repair solution for the Wireless Industry. It guides a store associate through diagnosis, wipe-n-load, and ticket entry. This simple solution allows a quick turnaround to customer issues, reduces the need for excessive swap stock and sends customers home happy, because they leave with their own phones repaired with all data intact. Associates also are given the knowledge and tools to educate the customer with proper use, minimizing the probability that they will return with similar problems.

Qualify a Customer. Match, Present & Compare. Educate & Train On-The-Fly. Analyze & Exceed Goals.

Manage the entire lifecycle of a sales associate including training, scheduling and tracking, assistive sales activities, point-of-sales, customer followup and reporting. The RBD Assistant is a new sales tool that facilitates the interaction with a prospective customer from the minute they walk in the door, capturing information on the customer’s needs and requirements to best match them with a product.

Unlimited, Deep, Valuable Sales/Marketing Data

The RBD Assistant is an intelligent assistive sales application that guides a sales associate of any expertise thru a sale and gives the potential customer an informative, multimedia experience and product presentation. Each step in the sales process is recorded: when each step started, time spent on each step, and path of steps where taken through the application. Reports allow for sales managers to track employee performance and approach. Reports can extract and distribute information like: “The Southwest Region lost 886 attempts last month. %78 were because of price.”
  • Sell

    Google Android™ tablet-based assistive selling device for sales associates that are in the field that manages the entire sales lifecycle.

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  • Analyze

    Real-time reports allow for sales managers to track employee performance and approach in each step of the sales process.

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  • Support

    In-store and remote diagnostics and repair solution for the Wireless Industry. It guides a store associate through diagnosis, wipe-n-load, and device repair.

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  • Learn

    Robust learning management system (LMS) for the administration, documentation, tracking, and reporting of training and learning programs.

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  • Connect

    Enterprise web-based solution for the mobile workforce for sales associates in the field, executives, management and back-office personnel.

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  • Compete

    An integrated, interactive and competitive sales environment for sales teams.

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Testimonials

  • We experienced over an 80% rate of “no-fault found” on returned devices. This costs us approximately $70 per return. With RBD Triage, we reduced the need for excessive swap stock and sends customers home happy with there own device and data intact.

    Store Manager, Wireless Company
  • We over 500 sales associates and managing this large sales team is a constant challenge including: Delivering a consistent sales pitch to prospective customers. With RBD Retail 3.0 Solutions were deployed to all sales associates increasing sales productivity by up to 4.5x.

    Sales Manager, Big-Box Retailer